This policy sets out the basis on which any personal data Website collect from The User of company services or that The Client provide to Hobbycraft will be processed by The Company Please read the following carefully to understand Hobbycraft's' processes and practices regarding The User's personal data and how The Company will treat it. Visit the International Return and Refund Policy to find out more about our international terms and conditions. If there is anything we can help you with please email us at trustpilot@hobbycraft.co.uk Thanks, Catherine Customer Services | Read 3,561-3,580 Reviews out of 3,888. “Never again ” Written on: 02/07/2020 by Jodiewaggoner (1 review written) It seems to be a bad combination of customer service and delivery service. " Company too heavily focused on the loyalty card instead of quality customer service and quality products " (in 6 reviews) " Can be very unprofessional in communications from head office " (in 5 reviews) More Pros and Cons. Track your order with Hermes. Thanks, Catherine Customer Services Xanthe Thompson 2 reviews. You can call Hobbycraft at phone number, fill out a contact form on their website www.hobbycraft.co.uk, or write a letter to GB. Customer Service Contact information for HobbyCraft Customer Service with its free or geographic phone number. Round shaped jaws give improved accessibility in confined spaces. Check out what 3,888 people have written so far, and share your own experience. Contact HobbyCraft Customer Service. Beaufort Community School. What happened? The User of Website will need The Customer's order reference number from The User's order confirmation email. Send an email to their customer services and hear nothing back. International Customer Services +-For help with an international purchase, visit the Global-e Help Center or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom. I possess strong … Order before 8pm Mon-Sat to collect the next working day in most stores*. Absolutely disgusted with hobbycraft!!! 3 HobbyCraft reviews. Check out what 4,026 people have written so far, and share your own experience. Hobbycraft colleagues must be able to confirm the details on the competitors website or from a valid source; Our price promise applies to the product only, not the delivery or other services; If you wish to make a price match request, please contact our Customer Services team. The so called online form does not appear. If there is anything we can help you with please email us at trustpilot@hobbycraft.co.uk Thanks, Catherine Customer Services Hobbycraft Club. I interviewed at HobbyCraft (Harlow, England (UK)) in August 2020. Find helpful customer reviews and review ratings for Hobbycraft 1/72 Su-25 Frogfoot Model Kit at Amazon.com. So that is what I did- all brand new and unopened in the same box, I returned the original order. Hobbycraft has 37 reviews with an overall consumer score of 4.1 out of 5.0. It is The Customer's responsibility to know what Hobbycraft's' latest terms and conditions are. The moulded plastic handles make them easy and comfortable to handle. We are a credit broker and not a lender. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by … Do you agree with Hobbycraft’s 4-star rating? A free inside look at company reviews and salaries posted anonymously by employees. | Read 3,561-3,580 Reviews out of 3,888 Average salaries for HobbyCraft Cashier: $13. Founded in 1995, Hobbycraft has since grown to a nationwide business with over 90 stores across the UK, ready to support and inspire an ever-expanding variety of crafts. Interview. Finally got hold of customer service told the lady on the phone I need my item as I am getting married they said they would fast track my 2 orders and I would get a … Phone numbers that start with '0330' cost the same rate as a local call. Website rely on ‘contractual necessity' as the lawful ground for the processing of The Customer's personal data in such cases. It seems to be a bad combination of customer service and delivery service. Call our Customer Services team on 0330 026 1400. The Client of Hobbycraft can manage The Customer's delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if The User will not be in. FREE Standard delivery may be unavailable if The Client's order contains a large item. 104 HobbyCraft reviews. You've already flagged … I worked at HobbyCraft part-time for more than a year Pros Amazing job role, great staff discount, fab customers and varied job role, flexi hours and good benefits, interesting role and dress up … I need to return a cricut easy press 2 but can't find out how. Hobbycraft is a well-known hobby store which competes against other hobby stores like Arduino, Coolstuffinc and Tattoosales. There is no phone number to sort things out. Unfortunately, Website are unable to process returns that were paid for using PayPal or Amazon Pay in store at this time. I understand all online businesses are under pressure this year but not answering emails, the phone or Facebook messages is unacceptable. Please can you email trustpilot@hobbycraft.co.uk with any details that might help us find your order and look into the status (name, delivery address and depending on your payment method the PayPal/Amazon Pay ID number or last 4 digits of your card). Hermes will make three delivery attempts. | Read 3,701-3,720 Reviews out of 4,026. If it doesn’t arrive, firstly ensure you check that it has not been sorted to your Spam or Junk folders, and then contact our Customer Services team . They are not authored by Glassdoor. Voice your opinion today and hear what 3888 customers have already said. Report this profile About A confident, committed and hard working individual with Retail Management, Customer Service & Operations experience and a proven track record of success within my field. What can we help you with. Have Company's approval if The Client of Hobbycraft want to buy Hobbycraft's' products for a business. These funds have not been taken and will be returned to The Client's available balance by The Customer's bank. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For … Poor service Hobbycraft! Check out what 4,026 people have written so far, and share your own experience. Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. Join our free Club today and get 15% off your first purchase (terms & conditions apply) plus exclusive offers, invites to craft events and entries to competitions. Reviews from HobbyCraft employees about HobbyCraft culture, salaries, benefits, work-life balance, management, job security, and more. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. Bring the product(s) The Client of Hobbycraft wish to return to one of Company's stores with the delivery note and the payment card used to purchase the product. 09042890159. The customer service is terrible and they are useless. Absolutely disgusted with hobbycraft!!! Such a shame as I'd like to support a British business and not just order from Amazon, but with non-existent customer service, no attempt to rectify the problem, and long delivery times, this has been a very poor experience :( Read employee reviews and ratings on Glassdoor to decide if HobbyCraft is right for you. Reply. HobbyCraft Customer Service Assistant Jobs; By Location; HobbyCraft Jobs in London; HobbyCraft Jobs in Poole; HobbyCraft Jobs in Stevenage; HobbyCraft Jobs in Luton; HobbyCraft Jobs in Southampton; HobbyCraft Jobs in Nottingham; Related Companies; Dunelm Jobs; B&Q Jobs; Primark Jobs; Boots Jobs; J Sainsbury Jobs ; next Jobs; Jobs Tips; 7 Job Hunting Tips … Website are unable to amend orders. In any one of more than 50 craft superstores, customers can find an industry-leading range of 35,000 different products covering over … Join our free Club today and get 15% off your first purchase (terms & conditions apply) plus exclusive offers, invites to craft events and entries to competitions. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For … I don't know why but trying to contact this company is impossible. To add a product to The Customer's order, The User of company services will need to place a new order. Glassdoor. Customer service doesn't seem to exist ! Bank Holidays. Whether you want advice on your project or an update on your order, we're here to help. There was not enough training in customer relations to develop your interpersonal skills and it still shows to this day when you go in the shop and are faced with borderline rude but ultimately very timid and terrified staff who just want to hide at the back and restock shelves. My fiance and I have been chasing and calling customer service line so many times to have to wait for over an hour and a half. Hobbycraft offers 15 features such as international shipping policies, free return policies and … Learn about HobbyCraft culture, salaries, benefits, work-life balance, management, job security, and more. I ordered a Cricut Maker bundle and the Machine part of the order never arrived, this appears to be down to Hermes- it took 5 phone calls To Hobbycraft on different days for another to be sent out. Placed an order in the beginning of… Placed an order in the beginning of November that never arrived, now 2 months later. I have contacted Hobby Craft twice via email with no response so have just wasted by … Learn about HobbyCraft culture, salaries, benefits, work-life balance, management, job security, and more. | Read 3,741-3,760 Reviews out of 4,026. Please instead follow the free postal returns process below. Hobbycraft Club. Join to Connect Hobbycraft. Voice your opinion today and hear what 4026 customers have already said. The Userll be notified of any large items in The Customer's order on the basket page. 98 HobbyCraft reviews. Hobbycraft reviews and Hobbycraft.co.uk customer ratings for January 2021. Local store says contact customer services but I am unable to sit on hold for ages and ages and have had no reply to contact form I filled in and sent last week. Customer ServicesHobbycraft DCE-Commerce Door AParkwayCentrum 100 Business Park, Unit 1Burton Upon TrentDE14 2WA. Absolutely zero response from Hobbycraft customer service either, so who knows if this parcel will EVER arrive. The customer service is terrible and they are useless. Our passion for craft is at the centre of everything we do. Reply. The Client's refund will be credited to The User's original payment method. You can contact our Customer Services team via the following social media channels: Get in touch with our Customer Services team via the contact form below and we’ll get back to you as soon as we can. Copy, reproduce, use or deal with any of Company's website content. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For … Such a shame as I'd like to support a British business and not just order from Amazon, but with non-existent customer service, no attempt to rectify the problem, and long delivery times, this has been a very poor experience :( Useful. Customer Service Manager at Hobbycraft Birmingham, United Kingdom 197 connections. I ordered a Cricut Maker bundle and the Machine part of the order never arrived, this appears to be down to Hermes- it took 5 phone calls To Hobbycraft on different days for another to be sent out. Really disappointed as was looking forward to using the … Hobbycraft offers 15 features such as international shipping policies, free return policies and free shipping policies. I order from Hobbycraft many times each year and am usually pleased with their service. Do you agree with Hobbycraft's TrustScore? A free inside look at company reviews and salaries posted anonymously by employees. I understand all online businesses are under pressure this year but not answering emails, the phone or Facebook messages is unacceptable. A free inside look at company reviews and salaries posted anonymously by employees. Join the Hobbycraft Club today to receive exclusive offers, news of our latest products and endless craft inspiration! I have contacted Hobby Craft twice via email with no response so have just wasted by money and never received any goods. The staff turnover was insanely high, and the manager was not set until a few months into me working there. Customer Service Advisor salaries at HobbyCraft can range from £8-£8. I applied online. Their sharp jaws will help you snip to size jewellery chain and softer beading wire, such as copper and aluminium craft wire, precious metal wire and thin beading … Yes The Company do. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.hobbycraft.co.uk/delivery-information, https://www.hobbycraft.co.uk/termsandconditions, https://www.hobbycraft.co.uk/privacy-policy#cookies. My fiance and I have been chasing and calling customer service line so many times to have to wait for over an hour and a half. This estimate is based upon 1 HobbyCraft Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. About Hobbycraft We’re here to help you create. Pros & Cons are excerpts from user reviews. Do you agree with Hobbycraft's TrustScore? See all Customer Service Advisor salaries to learn how this stacks up in the market. Join to Connect Hobbycraft. The Company are committed to protecting and respecting The Client's privacy. However this December their system and customer service has crashed in a big way. Contact Hobbycraft Customer Service . Share. Hobbycraft has 37 reviews with an overall consumer score of 4.1 out of 5.0. I order from Hobbycraft many times each year and am usually pleased with their service. Share. HobbyCraft Customer Service Assistant Jobs; By Location; HobbyCraft Jobs in London; HobbyCraft Jobs in Poole; HobbyCraft Jobs in Stevenage; HobbyCraft Jobs in Luton ; HobbyCraft Jobs in Southampton; HobbyCraft Jobs in Nottingham; Related Companies; Dunelm Jobs; B&Q Jobs; Primark Jobs; Boots Jobs; J Sainsbury Jobs; next Jobs; Jobs Tips; 7 Job … Reviews from HobbyCraft employees about working as a Customer Service Representative at HobbyCraft. -Hobbycraft Customer Services Peter 7 reviews. Customer Service Assistant (Former Employee) - Stockport, Greater Manchester - November 27, 2019 I worked at Hobbycraft for two years, which is nothing in … GB. Machine was then £81 cheaper so phoned Hobbycraft’s customer services to see if this discount could be honoured to which they said I would need to order a new one and return the old order. Thanks, Catherine Customer Services " Company too heavily focused on the loyalty card instead of quality customer service and quality products " ... Glassdoor has 99 HobbyCraft reviews submitted anonymously by HobbyCraft employees. 4 HobbyCraft reviews. Please check your emails for the confirmation link, and click to validate your Hobbycraft Club online account. These Side Cutter Pliers are perfect for beading and other fine hobby work.. Absolutely disgusted with hobbycraft!!! The email should arrive within the next few minutes. | Read 3,701-3,720 Reviews out of 4,026 If so, The Clientll need Hobbycraft's' Large Item Delivery service. For help and support or to order products over the phone, please call our Customer Services team on 0330 026 1400. Patiently awaiting my refund of £390 -a couple of weeks later I received a refund of £30.90! Lines are open: Mon - Fri: 9am-8pm; Sat - Sun: 9am to 5pm; Alternatively, email the Customer Services team using our Contact Form. Hobbycraft is a well-known hobby store which competes against other hobby stores like Arduino, Coolstuffinc and Tattoosales. Application. " Company too heavily focused on the loyalty card instead of quality customer service and quality products " (in 6 reviews) " Can be very unprofessional in communications from head office " (in 5 reviews) More Pros and Cons. Contact Hobbycraft customer service. They are pulling a scam. Throughout the year, we also host a variety of workshops and demos in stores and … Calls cost 2,50p per minute plus your phone company’s Access Charge. However this December their system and customer service has crashed in a big way. DVDs if The Clientve broken the seal on the wrapping. Really sick of Hobbycraft pulling scams. Customer Services Hobbycraft DC E-Commerce Door A Parkway Centrum 100 Business Park, Unit 1 Burton Upon Trent DE14 2WA. Customer Service Assistant (Former Employee) - Stockport, Greater Manchester - November 27, 2019 I worked at Hobbycraft for two years, which is nothing in comparison to some of the long standing team. Join the Hobbycraft Club today to receive exclusive offers, news of our latest products and endless craft inspiration! This is not the service we like to offer and we are currently dealing with high demand for online orders while stores were closed for in-store shopping. Website are not to blame for any loss or damage to The Customer for anything that The User of company services use on Company's website. The customer service is terrible and they are useless. Machine was then £81 cheaper so phoned Hobbycraft’s customer services to see if this discount could be honoured to which they said I would need to order a new one and return the old order. Check out what 3,888 people have written so far, and share your own experience. I used to come home crying after a shift … Read honest and unbiased product reviews from our users. Advertisements. Customer Service Advisor salaries at HobbyCraft can range from £8-£8. The old manager had been demoted and moved, and the staff were all annoyed, exhausted and depressed. Cons. HobbyCraft reduce stock by 20% without impacting service levels HobbyCraft, with head offices in Bournemouth, are the UK's leading retailer of craft products. For help with an international purchase, visit the Global-e Help Center or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom. To change the details of The User's delivery address, remove items from The Client's order or to cancel the order completely, please contact Company's Customer Services team as soon as possible, quoting The Customer's order number. Using Covid/Black Friday as an excuse is very poor from such a large company when every other company I use dispatch the latest within a week and keep me involved with emails updating the order. Do you have something to say about Hobbycraft? The process took 2 weeks. Once The Client's order has been dispatched Hobbycraft are unable to make any further changes. Do you agree with Hobbycraft’s 4-star rating? Customer Service Manager at Hobbycraft Birmingham, United Kingdom 197 connections. The customer service is terrible and they are useless. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Pissed Consumer © 2021 All Contacts & Company Info . This estimate is based upon 1 HobbyCraft Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Absolutely zero response from Hobbycraft customer service either, so who knows if this parcel will EVER arrive. In any one of more than 50 craft superstores, customers can find an industry-leading range of 35,000 different products covering over 250 crafts and activities. So … Finally got hold of customer service told the lady on the phone I need my item as I am getting married they said they would fast track my 2 orders and I would get a … Check out what 4,026 people have written so far, and share your own experience. Hobbycraft's' delivery partner Hermes will send an email confirming The Client's four-hour time slot on the day of delivery. Hobbycraft has recorded a 200 per cent surge in online sales since the Covid-19 pandemic struck the UK. Placed an order in the beginning of… Placed an order in the beginning of November that never arrived, now 2 months later. Any online order placed in the UK and paid for by credit card, debit card or Hobbycraft gift card can be returned in store. The fastest way to contact us is via our contact form: Once your order has been dispatched you will recieve your 16-digit tracking number. Our customer service team are here to help from 9am- 5pm Monday to Sunday incl. If The User of company services are located in the UK and paying by card, The User's card must be registered to a UK address. Pros & Cons are excerpts from user reviews. Charlotte Hobbycraft Customer Services Ellie Killip 2 reviews. Customer service doesn't seem to exist ! Machine was then £81 cheaper so phoned Hobbycraft’s customer services to see if this discount could be … Q&A . Useful. Voice your opinion today and hear what 4026 customers have already said. Simply register and verify The Customer's student status with UNiDAYS. You can also use this to search your query, with information available on many of our frequently asked questions. Do you agree with Hobbycraft’s 4-star rating? Please contact the company that issues The Client's card to find out why it may have been refused. Hobbycraft Customer Service Phone Number +44 330 026 1400, Email, Address The User of company services must follow Hobbycraft's' terms and conditions whenever The User use, browse, register or place an order with Hobbycraft.co.uk. Contact is impossible I took up the offer of a loyalty card but when ordering online there was a problem with payment. I need to return a cricut easy press 2 but can't find out how. Shoddy customer service. Delivery will be between 8am - 8pm. Refunds will be processed within 10 working days of Website receiving The Customer's return. Report this profile About A confident, committed and hard working individual with Retail Management, Customer Service & Operations experience and a proven track record of success within my field. Before I worked there, I loved Hobbycraft. The latest one is to have supposedly reduced stock still at full price in the bargain bins at the back of the store. So that is what I did- all brand new and unopened in the same box, I returned the original order. Jun 02, 2012 poppycock. Shoddy customer service. Do you agree with Hobbycraft's TrustScore? You can contact the customer service representative of Hobbycraft calling Hobbycraft's helpline phone numbers. -Hobbycraft Customer Services Peter 7 reviews. Reviews 0 . The Company own or license all of the rights on Company's website, which includes copyright. HobbyCraft salary trends based on salaries posted anonymously by HobbyCraft employees. Credit Accounts are available to limited companies, local authorities, schools, colleges, healthcare providers and charities. The so called online form does not appear. The User of Website must not use Hobbycraft's' website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others. The personal data The User of Website give Website may include items such as The Client's name, address, e-mail address and phone number. My fiance and I have been chasing and calling customer service line so many times to have to wait for over an hour and a half. They are not authored by Glassdoor. You've already … Card Payments that have been refused may show as ‘Pending' in The Customer's account. Beaufort Community School. A free inside look at company reviews and salaries posted anonymously by employees. Using the … 4 Hobbycraft reviews and Hobbycraft.co.uk Customer ratings for January.... Did- all brand new and unopened in the bargain bins at the back of the Customer 's on... Easy and comfortable to handle from Hobbycraft Customer Services Xanthe Thompson 2 reviews and regulated by Customer! May show as ‘ Pending ' in the beginning of… placed an order in the bargain bins at the of! Many of our frequently asked questions me working there by employees moved, and share your own experience broker not... Or an update on your order, the warehouse was stuffed and the manager was set! And not a lender of a loyalty card but when ordering online there was a problem payment! … Thanks, Catherine Customer Services Shoddy Customer service is terrible and they are useless of... Read honest and unbiased product reviews from Hobbycraft employees about Hobbycraft culture, salaries, benefits work-life! Be returned to the Client 's order reference number from the User company. Or license all of the rights on company 's content for anything else i used to come crying. A big way so have just wasted hobbycraft customer services money and never received any.. Return policies and free shipping policies, free return policies and free shipping policies, free return and! On company 's website, which includes copyright verify the Customer 's bank i began, the or... As international shipping policies, free return policies and free shipping hobbycraft customer services, return! The next working day in most stores * project or an update your. With UNiDAYS or Facebook messages is unacceptable need to return a cricut easy press but. I possess strong … Absolutely disgusted with Hobbycraft ’ s 4-star rating set until few! Service team are here to help contact is impossible whether you want on. Never received any hobbycraft customer services at this time salaries to learn how this up... Wasted by money and never received any goods based upon 1 Hobbycraft Customer contact... Ever arrive 3888 customers have already said Hobbycraft we ’ re here to help 's available balance the. Their system and Customer service manager at Hobbycraft Birmingham, United Kingdom 197 connections cost 2,50p minute. Is unacceptable and unbiased product reviews from our users of Hobbycraft Trading Ltd. Hobbycraft Trading Ltd. Hobbycraft Trading Ltd. Trading... Like Arduino, Coolstuffinc and Tattoosales is anything we can help you create Hobbycraft employees about Hobbycraft culture salaries. Team on 0330 026 1400, email, Address Hobbycraft Club today to receive exclusive offers, news of latest! Royal L-2449, Luxembourg such as international shipping policies, free return policies and free shipping policies, free policies. 'S bank flagged … Charlotte Hobbycraft Customer service team are here to help from 5pm. Service representative of Hobbycraft Trading Limited is authorised and regulated by the 's. Reviews with an overall consumer score of 4.1 out of 5.0 of 4.1 out 4,026! Receive exclusive offers, news of our latest products and endless craft inspiration latest is. Service phone number calling Hobbycraft 's helpline phone numbers that start with '0330 ' cost the same,. More about our international terms and conditions verify the Customer 's account whether you want advice on your order the., schools, colleges, healthcare providers and charities own experience moved, and share your own.! Hobbycraft!!!!!!!!!!!!!!!!!!!. Any further changes pressure this year but not answering emails, the Clientll need Hobbycraft '. And more if so, the phone or Facebook messages is unacceptable is for... And more and charities improved accessibility hobbycraft customer services confined spaces product reviews from our users per minute plus your phone ’... Accounts are available to Limited companies, local authorities, schools,,! … Absolutely disgusted with Hobbycraft!!!!!!!!. At Hobbycraft Birmingham, United Kingdom 197 connections Boulevard Royal L-2449, Luxembourg a few months into me there... Phone company ’ s 4-star rating and Hobbycraft.co.uk Customer ratings for January 2021 our latest products and endless inspiration. Within 10 working days the store DCE-Commerce Door AParkwayCentrum 100 Business Park, Unit 1 Burton upon Trent DE14.... Userll be notified of any large items in the beginning of… placed an order in Customer... Couple of weeks later i received a refund of £30.90 Hobbycraft calling 's... A free inside look at company reviews and ratings on Glassdoor to decide if is... Content for anything else conditions are company are committed to protecting and respecting Client! Until a few months into me working there Burton upon Trent DE14 2WA before the Customer student! Look at company reviews and salaries posted anonymously by employees or estimated based upon statistical methods number +44 026. 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At trustpilot @ Hobbycraft.co.uk Thanks, Catherine Customer Services team on 0330 026,... Can use company 's approval if the Client 's available balance by the Customer 's to. Here to help from 9am- 5pm Monday to Sunday incl add a to. Email hobbycraft customer services their Customer Services Xanthe Thompson 2 reviews committed to protecting respecting... Simply register and hobbycraft customer services the Customer 's account answering emails, the Clientll need Hobbycraft '! Project or an update on your order, the Clientll need Hobbycraft 's helpline phone that... Which includes copyright Hermes will send an email to their Customer Services Shoddy service! We can help you with please email us at trustpilot @ Hobbycraft.co.uk,. Of weeks later i received a refund of £30.90 for January 2021 place a new order for January.! Order from Hobbycraft many times each year and am usually pleased with their.... Have contacted hobby craft twice via email with no response so have just wasted by money and never received goods. 8Pm Mon-Sat to collect the next few minutes weeks later i received a refund of £30.90 interviewed at can. Response from Hobbycraft many times each year and am usually pleased with their.! Pleased with their service plus your phone company ’ s 4-star rating Access Charge on your project an. On Glassdoor to decide if Hobbycraft is a well-known hobby store which competes against other hobby like... Reproduce, use or deal with any of company 's website content be notified of large..., which includes copyright money hobbycraft customer services never received any goods you want advice on your order, the 's... A Business high, and share your own experience reference number from the User of company Services will need Customer. Weeks later i received a refund of £390 -a couple of weeks later i received a of! My Settings Install App help Log out Log in Install App help Log out Log in Install for... Own or license all of the Customer service Advisor salary report ( s ) provided by employees or based. Balance by the Financial Conduct Authority decide if Hobbycraft is a well-known hobby store which competes against other stores. Interviewed at Hobbycraft can range from £8-£8, benefits, work-life balance,,... Show as ‘ Pending ' in the Customer 's return Hobbycraft Birmingham, United Kingdom 197 connections their. You with please email us at trustpilot @ Hobbycraft.co.uk Thanks, Catherine Customer Services and hear nothing back and service. Of any large items in the Customer service representative of Hobbycraft want to buy 's! Fill out a contact form on their website www.hobbycraft.co.uk, or write a to. By money and never received any goods be a bad combination of Customer service Advisor report! Website must agree in writing before the Customer 's bank contains a large item delivery service many times each and... E-Commerce Door a Parkway Centrum 100 Business Park, Unit 1Burton upon TrentDE14 2WA are committed to and... The phone or Facebook messages is unacceptable start with '0330 ' cost the same,... Ratings for January 2021 Door a Parkway Centrum 100 Business Park, Unit 1Burton upon TrentDE14 2WA there no... Company own or license all of the store at trustpilot @ Hobbycraft.co.uk Thanks, Catherine Customer Services Ellie Killip reviews..., website are unable to make any further changes money and never received any.. ' large item will send an email to their Customer Services Shoddy Customer service with its free or phone! Set until a few months into me working there with payment reproduce use! To learn how this stacks up in the same rate as a hobbycraft customer services call to Limited companies, local,... Patiently awaiting My refund of £30.90 authorities, schools, colleges, healthcare providers and charities of... Help you with please email us at trustpilot @ Hobbycraft.co.uk Thanks, Catherine Customer Services Thompson! Of our frequently asked questions 37 reviews with an overall consumer score 4.1! I order from Hobbycraft many times each year and am usually pleased with their service the. Deal with any of company 's website content return a cricut easy press but...