Make offer - Lyle & Scott 1874 Vulcanized Canvas Leather Sneakers Army Terraces Plimsol 2020 Lyle & Scott Halket White Gum Sole Mens Canvas Trainers uk size 11 £28.00 Lyle and Scott Aurea Trainers. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. From Casualwear to the Classic Menswear and much more check out our latest range. You just need to send over some photos and the details of your purchase. So sorry to hear you were unhappy with your recent experience in a store of ours! Lyle and Scott Men Irvine Trainers - Leather. Hello Julian, so sorry to hear this! Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! I do admit feeling very guilty for receiving emails from you late at night, Jess. Look forward to hearing back from you. Huge range of mens designer clothing. Purchased a pair of bottoms that had an issue with the stitching. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Please do reach out to us should you need any further assistance. Second time I have purchased a shirt which has come with a fault. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. $51.63 + shipping . I had some excellent customer service from Jade R at Lyle and Scott. This again shows their excellent customer service. 5 stars. $72.30. Please try your search again later. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Highly recommended and will definitely be shopping again. We will be sure to pass on the feedback to the team. Lyle & Scott Ltd. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Style simplified. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. Hello Paul, so sorry to hear this! Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. Footwear. Discover the service that only recommends clothes in your style, size and budget. Wouldn't recommend you purchasing anything from Lyle and Scott. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Very happy with all aspects and would highly recommend and will use myself again in future. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. We are glad to hear that your initial bad experience, was turned around by the work of our service team. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Sizes: 9. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. From Mens Harrington Jackets to Mens Parka Jackets and more check out our latest range. Item never arrived, was still charge and customer services none existent. Although I had a DHL tracking number, it never arrived with Lyle & Scott. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Item never arrived, was still charge and customer services none existent. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! £75. Customer service was excellent and emails were responded to quickly and efficiently. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. £85. All online and completely free. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. Secure Payment. $160.00. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories Used to be my favorite shop but now never again. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. £60.00 £43.20. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Hello Julian, so sorry to hear this! Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. © 2021 Trustpilot, Inc. All rights reserved. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. Lyle & Scott Severin Trainers. Only the latest review will count in the company's TrustScore. © 2021 Trustpilot A/S. The simple outer offers a clean finish to smart and casual looks. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry So not a very good excuse given Lyle. Thanks! Hello, so sorry to hear this! 5 stars all the way. 10/10 ❤️. Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. Premium outerwear, knitwear and casual wear, crafted with timeless style. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Lyle and Scott Mens shoes sale | Up to 65% off | Huge discounts from the biggest online sales & clearance outlet. Do style for less, today. We will pass this onto the team accordingly. Bad service. Three weeks later I had to refer the complaint to the credit card company to resolve. Lyle And Scott Mcmahon Leather Lace-up Casual Trainers Grey Yellow uk 12 eu 46. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. shipping: + $4.30 shipping . Hi Diana! When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. Hello Neil, thank you so much for the lovely feedback! Hello Paul, so sorry to hear this! 41%. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. Lyle and Scott. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Free Delivery on orders over £75 & Free UK Returns - Discover the latest in men's clothing online. From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. 63%. This again shows their excellent customer service. Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. Bad service. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Look forward to hearing back from you. Three weeks later I had to refer the complaint to the credit card company to resolve. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. All rights reserved. Discover Lyle And Scott T Shirts for men online with Mainline Menswear. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. We are glad to hear that your initial bad experience, was turned around by the work of our service team. These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. ... Find answers in product info, Q&As, reviews There was a problem completing your request. off. Although I had a DHL tracking number, it never arrived with Lyle & Scott. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Would defiantly buy for again knowing how good their customer service is! They have, in my opinion, gone above and beyond to put things right. Just spent £300 at Timberland today with no problems. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Lyle and Scott Vintage low profile lace-up trainers. L&S team. Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Thanks! Discover Lyle & Scott at ASOS. We will pass this onto the team accordingly. Very happy with all aspects and would highly recommend and will use myself again in future. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. RRP £110.00 £34.40. Lyle and Scott Coats & Jackets Mens. Highly recommended and will definitely be shopping again. All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … 67%. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Back to you until you open a dispute Ltd. Lyle and Scott due to a hoodie! 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